функции службы ИТ-поддержки
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[Интент]
Англо-русский словарь нормативно-технической терминологии. academic.ru. 2015.
Information Technology Infrastructure Library — The Information Technology Infrastructure Library (I), is a set of good practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL… … Wikipedia
Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… … Wikipedia
Center for Information Technology — The Center for Information Technology (CIT) is an agency of the United States Federal Government. CIT, first established in 1964 as the Division of Computer Research and Technology (DCRT), provides the technological and computational support and… … Wikipedia
Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… … Wikipedia
Help desk — A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll free number, website and/or e mail. There are also in … Wikipedia
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Computers and Information Systems — ▪ 2009 Introduction Smartphone: The New Computer. The market for the smartphone in reality a handheld computer for Web browsing, e mail, music, and video that was integrated with a cellular telephone continued to grow in 2008. According to… … Universalium
National Park Service — Arrowhead Agency overview Formed August 25, 1916 Jurisdiction … Wikipedia
Certified Information Systems Auditor — [1] Certified Information Systems Auditor (CISA) is a professional certification for Information Technology Audit professionals sponsored by ISACA, formerly the Information Systems Audit and Control Association. Candidates for the certification… … Wikipedia
Skills Framework for the Information Age — The Skills Framework for the Information Age (SFIA) is a UK government backed initiative to attempt to define a competency framework for IT, which will describe the roles IT practitioners in the United Kingdom fill and the skills needed to fulfil … Wikipedia
функции службы ИТ-поддержки — [Интент] Тематики автоматизированные системы EN information technology service desk functionsIT service desk functions … Справочник технического переводчика
